Tandem Hospital Partners

Patient Access Coodinator

US-KS-Kansas City
Job ID
2017-1130
# of Openings
8
Category
Hospital Operations
Kansas City

Overview

Saint Luke

 

Saint Luke’s Community Hospital

Saint Luke’s Community Hospital provides a modern approach to personalized, high quality, compassionate care. With neighborhood locations throughout the greater Kansas City area, specializing in 24/7 emergency services and inpatient stays, this leading-edge hospital concept provides greater access to patient care, while drawing on the breadth and expertise of the Saint Luke’s integrated health network. After listening to and engaging our communities, Saint Luke’s is pleased to offer its patients an exceptional patient experience, with convenient locations, short wait times, skilled patient care from board-certified physicians and experienced nurses, as well as dedicated lab, imaging and pharmacy services.

 

Saint Luke’s has engaged Tandem Hospital Partners (THP) to provide management services to staff and grow Saint Luke’s Community Hospital.

 

As an employee of THP you have the opportunity to work in a dynamic, new model of healthcare. You will experience a work environment that includes the best of both worlds, a new innovative healthcare hospital model, while also working in partnership with and representing the most reputable, recognized, and award-winning hospital brands in the United States. From excellent benefit plans to a family and service-oriented company culture, THP offers its employees a rewarding and motivating career with work-life balance, continuing education, and career growth opportunities.

 

Job OpportunityPatient Access Coordinator

The Patient Access Coordinator plays an important role in greeting and registering patients. This will involve using compassionate communication skills while assisting patients with their questions and obtaining their contact information, the procedures they plan to undergo, and insurance information. The Coordinator role is a vital team member, as they will be the first contact with the patient while representing our mission, vision and values.

Responsibilities

 Essential Functions

  • Upholds the values and mission of the THP family
  • Deliver outstanding customer service
  • Recognize and register patients
  • Check all insurance for accuracy, make necessary phone calls
  • Verify current informational status
  • Collect co-pays and account balances
  • Maintain strictest confidentiality
  • Create and maintain front office schedule
  • Work account receivable report, make calls as required
  • Answer phone calls by taking message/or referring to clinical staff
  • Maintain accurate control of medical charts
  • Maintain front office quality assurance and serve as role model for customer service and mentor support staff
  • Pull medical records release request
  • Order office supplies
  • Maintain a clean or orderly reception/waiting room and work area
  • Post over the counter payments and process bankcards
  • Reconcile daily activity report, balance day sheet
  • Follow HIPAA, and OSHA rules and regulations
  • Shred patient information to comply with HIPAA regulations
  • Follow Compliance rules and regulations against fraud and abuse
  • Coordinate repair and replacement of office equipment
  • Inform Administrator of operational problems
  • Ensure patients are treated courteously by office staff
  • Back up for medical records, filing, posting

Qualifications

Minimum Qualifications

  • 1+ years functioning as a front office representative in the healthcare/medical field
  • High school diploma or equivalent
  • Proficient PC experience, MS Suite including Word, Outlook, data entry, and ability to operate general office equipment including the telephone and copy machine
  • Exceptional customer service experience
  • Working knowledge of medical terminology, a plus
  • Working knowledge of medical services rendered
  • Demonstrates ability to work independently and as a team player
  • Demonstrates tactfulness
  • Demonstrates willingness to adapt to change
  • Pleasant phone manner and voice
  • Must be a self-starter and dependable
  • Able to prioritize workload while remaining flexible
  • Confident positive manner and appearance

Knowledge, Skills and Abilities

  • Excellent written, oral and interpersonal communication skills
  • Excellent understanding of the organizations goals and objectives
  • Ability to communicate effectively with all levels of staff
  • Highly self-motivated and directed, with keen attention to detail
  • Proven analytical and creative problem-solving abilities
  • Able to prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Ability to work in a team-oriented, collaborative environment
  • Able to keep a positive attitude and problem solving stance in difficult circumstances
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Highly resourceful team-player, with the ability to be extremely effective independently

 

Location

Kansas City, Kansas

 

Shift(s) Available

FULLTIME -     Day Shift (7a-7p)

Night Shift (7p-7a)

PRN –             (minimum 1 shift per month required)

 

Eligibility Requirements

If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States, and not require sponsorship for employment visa status (e.g. TN, H1B status), now or in the future.

THP strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.  THP is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, genetic information or any other legally protected status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

 

About THP

THP partners with leading hospital systems across the U.S. to build and manage state-licensed, CMS-accredited, acute care hospitals. Tandem’s strong clinical, retail, and hospital industry experience establishes us as the preferred partner in this emerging industry segment with the most experienced, collaborative, values-driven leadership team in the space. By partnering with Tandem, hospitals are able to accommodate the growing demand for health care services, resulting in more convenient access to high quality, patient-centric emergency and inpatient care for the communities.

 

Saint Luke’s Community Hospital Opening 3 locations in January 2017: Legends, Leawood, and Overland Park.

 

Meet & Greet Event - We are hiring for a variety of positions including RNs, Paramedics, Patient Access Coordinators, and Rad/CT Technologists.

 

Date: Tuesday, Nov. 14 – Thursday Nov. 16

Time: 9am - 6pm

 

Location:

Holiday Inn Express (Overland Park)

7580 W 135th St, Overland Park, KS 66223

 

Walk-ins are welcome.

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