Tandem Hospital Partners

Manager, Patient Access

Job ID
# of Openings
Hospital Operations


SVT Neighborhood logo (002)

St. Vincent Neighborhood Hospital Opening Spring 2018 in Plainfield, Indiana. Come meet your new neighbors!


Meet & Greet Event - We are hiring for a variety of positions at Plainfield, Avon, and Noblesville locations.


Date: Wednesday, November 8th & Thursday, November 9th

Time: 9am - 6pm

Location: 9613 East US Highway 36 Avon, IN 46123


If you or someone you know, share our passion and commitment of caring for others and would like to explore a new opportunity, join us.


St. Vincent Neighborhood Hospitals provides a modern approach to personalized, high quality, compassionate care. With neighborhood locations throughout the greater Indianapolis area, specializing in 24/7 emergency services and inpatient stays, this leading-edge hospital concept provides greater access to patient care, while drawing on the breadth and expertise of the St. Vincent integrated health network. After listening to and engaging our communities, St. Vincent is pleased to offer its patients an exceptional patient experience, with convenient locations, short wait times, skilled patient care from board-certified physicians and experienced nurses, as well as dedicated lab, imaging and pharmacy services.


St. Vincent has engaged Tandem Hospital Partners Management Co. (THP) to provide management services to staff and grow St. Vincent Neighborhood Hospitals.


As an employee of THP you have the opportunity to work in a dynamic, new model of healthcare. You will experience a work environment that includes the best of both worlds, a new innovative healthcare hospital model, while also working in partnership with and representing the most reputable, recognized, and award-winning hospital brands in the United States. From excellent benefit plans to a family and service-oriented company culture, Tandem Hospital Partners offers its employees a rewarding and motivating career with work-life balance, continuing education, and career growth opportunities. 


Job Opportunity – Manager, Patient Access

The Patient Access Manager is a senior person in an office environment and accountable for maintaining a professional work environment, staff supervision, and administrative support.


Essential Functions

  • Upholds the values and mission of the Tandem Hospital Partners family
  • Supervisor and trainer of Patient Access staff
  • Creates office harmony and positive morale
  • Crisis handling
  • Troubleshooting
  • Deliver outstanding customer service
  • Recognize and register patients
  • Verify current informational status
  • Collect co-pays and account balances
  • Work account receivable report, make calls as required
  • Back up for medical records, filing, posting
  • Check all insurance for accuracy, make necessary phone calls
  • Answer phone calls by taking message/or referring to clinical staff
  • Maintain accurate control of medical charts
  • Back up for other positions in the front office
  • Pull medical records release request
  • Knowledge of services rendered
  • Order office supplies
  • Knowledge of medical terminology
  • Maintain a clean or orderly reception/waiting room and work area
  • Post over the counter payments and process bankcards
  • Reconcile daily activity report, balance day sheet
  • Shred patient information to comply with HIPAA regulations
  • Follow HIPAA, and OSHA rules and regulations
  • Follow Compliance rules and regulation against fraud and abuse
  • Maintain front office quality assurance and serve as a role model for customer service and mentor staff
  • Coordinate repair and replacement of office equipment
  • Inform Director of operational problems
  • Maintain strictest confidentiality
  • Ensure patients are treated courteously by office staff
  • Create and maintain front office schedule


Minimum Qualifications

  • High school diploma or equivalent
  • An associate's degree, preferred
  • 3 years functioning as a Registration/Patient Access/Front office manager in the medical field
  • Exceptional customer service experience
  • Prior management experience or three years’ experience in medical office
  • Leadership qualities
  • Demonstrated ability to work independently and as a team player
  • Tactfulness
  • Demonstrate willingness to adapt to change
  • Pleasant phone manner and voice
  • Must be a self-starter and dependable
  • Able to prioritize workload while remaining flexible
  • Confident positive manner and appearance
  • Proficient PC experience, MS Suite including word, outlook, data entry, and use of the telephone

Knowledge, Skills and Abilities

  • Excellent written, oral and interpersonal communication skills
  • Excellent understanding of the organizations goals and objectives
  • Ability to communicate effectively with all levels of staff
  • Highly self-motivated and directed, with keen attention to detail
  • Proven analytical and creative problem-solving abilities
  • Able to prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Ability to work in a team-oriented, collaborative environment
  • Ability to work with all levels of staff to define business requirements and goals, and to identify and resolve issues
  • Ability to foster effective relationships and build consensus through the all levels of leadership in the organization
  • Knowledge and ability to work on large-scale complex projects that include multiple strategic goals and multiple tactical tasks
  • Knowledge and ability of needs, goals, deliverables and interdependencies of other functional departments
  • Able to keep a positive attitude and problem solving stance in difficult circumstances
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Highly resourceful team-player, with the ability to be extremely effective independently
  • Skilled in conflict and employee behavioral resolution


Plainfield, IN


Travel Required

Will require travel to other THP facilities within the Indianapolis market


Shift(s) Available 

Day shift.  Must have the flexibility to cover other shifts should the need arise


Eligibility Requirements

If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States, and not require sponsorship for employment visa status (e.g. TN, H1B status), now or in the future.

THP strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.  THP is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, genetic information or any other legally protected status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.


About THP

THP partners with leading hospital systems across the U.S. to build and manage state-licensed, CMS-accredited, acute care hospitals. Tandem’s strong clinical, retail, and hospital industry experience establishes us as the preferred partner in this emerging industry segment with the most experienced, collaborative, values-driven leadership team in the space. By partnering with Tandem, hospitals are able to accommodate the growing demand for health care services, resulting in more convenient access to high quality, patient-centric emergency and inpatient care for the communities they serve.


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