Tandem Hospital Partners

  • Patient Access Manager

    Job Locations US-KS-Olathe
    Job ID
    # of Openings
    Hospital Operations
    South Olathe, KS
  • Overview

    Saint Luke




    Saint Luke’s Community Hospital provides a modern approach to personalized, high quality, compassionate care. With neighborhood locations throughout the greater Kansas City area, specializing in 24/7 emergency services and inpatient stays, this leading-edge hospital concept provides greater access to patient care, while drawing on the breadth and expertise of the Saint Luke’s integrated health network. After listening to and engaging our communities, Saint Luke’s is pleased to offer its patients an exceptional patient experience, with convenient locations, short wait times, skilled patient care from board-certified physicians and experienced nurses, as well as dedicated lab, imaging and pharmacy services.


    Saint Luke’s has engaged Tandem Hospital Partners (THP) to provide management services to staff and grow Saint Luke’s Community Hospital.


    As an employee of THP you have the opportunity to work in a dynamic, new model of healthcare. You will experience a work environment that includes the best of both worlds, a new innovative healthcare hospital model, while also working in partnership with and representing the most reputable, recognized, and award-winning hospital brands in the United States. From excellent benefit plans to a family and service-oriented company culture, THP offers its employees a rewarding and motivating career with work-life balance, continuing education, and career growth opportunities.


    Job Opportunity – Manager, Patient Access

    The Patient Access Manager is a senior person in an office environment and accountable for maintaining a professional work environment, staff supervision, and administrative support.


    Essential Functions

    • Upholds the values and mission of the Company
    • Trainer of Patient Access staff
    • Create and maintain front office schedule
    • Creates office harmony and positive morale
    • Crisis handling
    • Troubleshooting
    • Deliver outstanding customer service
    • Recognize and register patients
    • Verify current informational status
    • Collect co-pays and account balances
    • Work account receivable report, make calls as required
    • Back up for medical records, filing, posting
    • Check all insurance for accuracy, make necessary phone calls
    • Answer phone calls by taking message/or referring to clinical staff
    • Maintain accurate control of medical charts
    • Back up for other positions in the front office
    • Pull medical records release request
    • Knowledge of services rendered
    • Order office supplies
    • Knowledge of medical terminology
    • Maintain a clean or orderly reception/waiting room and work area
    • Post over the counter payments and process bankcards
    • Reconcile daily activity report, balance day sheet
    • Shred patient information to comply with HIPAA regulations
    • Follow HIPAA, and OSHA rules and regulations
    • Follow Compliance rules and regulation against fraud and abuse
    • Maintain front office quality assurance and serve as a role model for customer service and mentor staff
    • Coordinate repair and replacement of office equipment
    • Inform Director of operational problems
    • Maintain strictest confidentiality
    • Ensure patients are treated courteously by office staff


    Minimum Qualifications

    • High school diploma or equivalent
    • An associate's degree, preferre
    • 3 years functioning as a Registration/Patient Access/Front office manager in the medical field
    • *REQUIREMENT* beginning January 1, 2018, a current BLS certification will be required upon start date
    • Exceptional customer service experience
    • Prior management experience or three years’ experience in medical office
    • Leadership qualities
    • Demonstrated ability to work independently and as a team player
    • Tactfulness
    • Demonstrate willingness to adapt to change
    • Pleasant phone manner and voice
    • Must be a self-starter and dependable
    • Able to prioritize workload while remaining flexible
    • Confident positive manner and appearance
    • Proficient PC experience, MS Suite including word, outlook, data entry, and use of the telephone


    Knowledge, Skills and Abilities

    • Excellent written, oral and interpersonal communication skills
    • Excellent understanding of the organizations goals and objectives
    • Ability to communicate effectively with all levels of staff
    • Highly self-motivated and directed, with keen attention to detail
    • Proven analytical and creative problem-solving abilities
    • Able to prioritize and execute tasks in a high-pressure environment
    • Strong customer service orientation
    • Ability to work in a team-oriented, collaborative environment
    • Ability to work with all levels of staff to define business requirements and goals, and to identify and resolve issues
    • Ability to foster effective relationships and build consensus through the all levels of leadership in the organization
    • Knowledge and ability to work on large-scale complex projects that include multiple strategic goals and multiple tactical tasks
    • Knowledge and ability of needs, goals, deliverables and interdependencies of other functional departments
    • Able to keep a positive attitude and problem-solving stance in difficult circumstances
    • Demonstrated proactive approaches to problem-solving with strong decision-making capability
    • Highly resourceful team-player, with the ability to be extremely effective independently
    • Skilled in conflict and employee behavioral resolution


    Shift(s) Available

    Day shift. Must have the flexibility to cover other shifts should the need arise


    Eligibility Requirements

    If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States, and not require sponsorship for employment visa status (e.g. TN, H1B status), now or in the future.

    The Company strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, genetic information or any other legally protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.



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