Tandem Hospital Partners

  • Director of Quality Management

    Job Locations US-IN-Indianapolis
    Job ID
    # of Openings
    Hospital Operations
  • Overview

    SVT Neighborhood logo (002)

    Job Opportunity – DIRECTOR , Quality Management 

    The Director of Quality Management has the responsibility of managing the Quality & Risk Program in the Indiana region. This quality leader assists in the assessment, planning, implementation and evaluation of the Quality Management program that meets the identified needs of patients, people and partners. The Quality Management program will be developed according to Centers for Medicare & Medicaid Services (CMS) Conditions of Participation (CoPs) regulations, Indiana State Regulations and Det Norske Veritas- Germanischer Lloyd (DNV-GL), accreditation agency and other evidence-based and/or professional organization recommendations. The program will be evaluated in a continuous manner to ensure compliance with quality indicators outlined by professional standards and payor requirements. Additional responsibilities will include the planning and implementation of policy development, regulatory survey preparation and coordination, staff education and development for quality. The individual should be willing to be cross-trained in infection prevention and Risk Management with collaboration with the Home Office. Willing to cross-train others as necessary to other responsibilities within Clinical Operations Team, including nursing, regulatory, patient experience and different quality and patient safety initiatives to benefit patient and organizational outcomes.


    Essential Functions

    • Upholds the values and mission of the Tandem Hospital Partners family
    • Planning, assessing, developing, implementing and evaluating Quality Management Program
    • Identifying opportunities for improvement as needed in processes for continually improving patient and organizational outcomes
    • Expertise in Data/information management, protection, presentation and benchmarking
    • Support quality resources as entity expert and partner
    • Coaching staff on process improvement opportunities related to Quality Management
    • Ability to prioritize and manage time efficiently
    • Aggregating data related to Quality indicators
    • Reporting data as appropriate within the organization as scheduled and required
    • Serving as a resource to staff on matters related to Quality Management
    • Identifying facility needs as necessary to maintain a safe, effective environment for staff and patients
    • Other duties to benefit the organization as assigned


    Minimum Qualifications

    • Health-care related degree preferred, Master’s degree in healthcare field desirable
    • At least five years of experience in the healthcare environment
    • Minimum 3 years’ experience in regulatory program management, DNV experience not required
    • CPHQ, Black Belt or other advanced healthcare certification desirable  


    Knowledge, Skills and Abilities

    • Excellent written, oral and interpersonal communication skills
    • Excellent understanding of the organization's goals and objectives
    • Ability to communicate positively and effectively with all levels of staff
    • Highly self-motivated and directed, with keen attention to detail
    • Proven analytical and creative problem-solving abilities
    • Able to prioritize and execute tasks in a high-pressure environment
    • Strong customer service orientation
    • Ability to work in a team-oriented, collaborative environment
    • Ability to work with all levels of staff to define business requirements and goals, and to identify and resolve issues
    • Ability to foster effective relationships and build consensus through the all levels of leadership in the organization
    • Knowledge and ability to work on large-scale complex projects that include multiple strategic goals and multiple tactical tasks
    • Knowledge and ability of needs, goals, deliverables and interdependencies of other functional department
    • Able to keep a positive attitude and problem solving stance in difficult circumstances
    • Demonstrated proactive approaches to problem-solving with strong decision-making capability


    Indianapolis Area


    Travel Required

    May require travel to various work sites in Indianapolis


    Eligibility Requirements

    If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States, and not require sponsorship for employment visa status (e.g. TN, H1B status), now or in the future.

    The Company strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, genetic information or any other legally protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


    The essential functions listed are typical examples of work performed by positions in this job description and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.


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