Tandem Hospital Partners

  • Patient Access Coordinator (Indy South PRN Day Shift 7am - 7pm)

    Job Locations US-IN-Indianapolis
    Job ID
    # of Openings
    Clinical Operations
  • Overview

    SVT Neighborhood logo (002)



    St. Vincent Neighborhood Hospital provides a modern approach to personalized, high quality, compassionate care. With neighborhood locations throughout the greater Indianapolis area, specializing in 24/7 emergency services and inpatient stays, this leading-edge hospital concept provides greater access to patient care, while drawing on the breadth and expertise of the St. Vincent integrated health network. After listening to and engaging our communities, St. Vincent is pleased to offer its patients an exceptional patient experience, with convenient locations, short wait times, skilled patient care from board-certified physicians and experienced nurses, as well as dedicated lab, imaging and pharmacy services.


    St. Vincent has engaged Tandem Hospital Partners Management Co. (THP) to provide management services to staff and grow St. Vincent Neighborhood Hospitals.


    As an employee of THP you have the opportunity to work in a dynamic, new model of healthcare. You will experience a work environment that includes the best of both worlds, a new innovative healthcare hospital model, while also working in partnership with and representing the most reputable, recognized, and award-winning hospital brands in the United States. From excellent benefit plans to a family and service-oriented company culture, Tandem Hospital Partners offers its employees a rewarding and motivating career with work-life balance, continuing education, and career growth opportunities. 


    Job Opportunity – Patient Access Coordinator (Indy South PRN Day Shift 7am - 7pm)

    The Patient Access Coordinator plays an important role in greeting and registering patients. This will involve using compassionate communication skills while assisting patients with their questions and obtaining their contact information, the procedures they plan to undergo, and insurance information. The Coordinator role is a vital team member, as they will be the first contact with the patient while representing our mission, vision and values.


    Essential Functions

    • Upholds the values and mission of the THP family
    • Deliver outstanding customer service
    • Recognize and register patients
    • Check all insurance for accuracy, make necessary phone calls
    • Verify current informational status
    • Collect co-pays and account balances
    • Maintain strictest confidentiality
    • Create and maintain front office schedule
    • Work account receivable report, make calls as required
    • Answer phone calls by taking message/or referring to clinical staff
    • Maintain accurate control of medical charts
    • Maintain front office quality assurance and serve as role model for customer service and mentor support staff
    • Pull medical records release request
    • Order office supplies
    • Maintain a clean or orderly reception/waiting room and work area
    • Post over the counter payments and process bankcards
    • Reconcile daily activity report, balance day sheet
    • Follow HIPAA, and OSHA rules and regulations
    • Shred patient information to comply with HIPAA regulations
    • Follow Compliance rules and regulations against fraud and abuse
    • Coordinate repair and replacement of office equipment
    • Inform Administrator of operational problems
    • Ensure patients are treated courteously by office staff
    • Back up for medical records, filing, posting


    Minimum Qualifications

    • 1+ years functioning as a front office representative in the healthcare/medical field
    • High school diploma or equivalent
    • BLS required
    • Proficient PC experience, MS Suite including Word, Outlook, data entry, and ability to operate general office equipment including the telephone and copy machine
    • Exceptional customer service experience
    • Working knowledge of medical terminology, a plus
    • Working knowledge of medical services rendered
    • Demonstrates ability to work independently and as a team player
    • Demonstrates tactfulness
    • Demonstrates willingness to adapt to change
    • Pleasant phone manner and voice
    • Must be a self-starter and dependable
    • Able to prioritize workload while remaining flexible
    • Confident positive manner and appearance

          Knowledge, Skills and Abilities

    • Excellent written, oral and interpersonal communication skills
    • Excellent understanding of the organizations goals and objectives
    • Ability to communicate effectively with all levels of staff
    • Highly self-motivated and directed, with keen attention to detail
    • Proven analytical and creative problem-solving abilities
    • Able to prioritize and execute tasks in a high-pressure environment
    • Strong customer service orientation
    • Ability to work in a team-oriented, collaborative environment
    • Able to keep a positive attitude and problem solving stance in difficult circumstances
    • Demonstrated proactive approaches to problem-solving with strong decision-making capability
    • Highly resourceful team-player, with the ability to be extremely effective independently



    Indy South, IN


    Shift(s) Available

    PRN Day Shift 7am - 7pm


    Eligibility Requirements

    If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States, and not require sponsorship for employment visa status (e.g. TN, H1B status), now or in the future.

    THP strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.  THP is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, genetic information or any other legally protected status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.


    About THP

    THP partners with leading hospital systems across the U.S. to build and manage state-licensed, CMS-accredited, acute care hospitals. Tandem’s strong clinical, retail, and hospital industry experience establishes us as the preferred partner in this emerging industry segment with the most experienced, collaborative, values-driven leadership team in the space. By partnering with Tandem, hospitals are able to accommodate the growing demand for health care services, resulting in more convenient access to high quality, patient-centric emergency and inpatient care for the communities they serve.



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